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Information displayed on this website is for guidance only. The circumstances of any personal injury claim will always be specific to the claimant. Information provided here should not be relied upon for legal purposes.
Accident Claim Guys and www.mr-personal-injury.co.uk is owned and operated by Clicklabs Group LTD
www.mr-personal-injury.co.uk takes all reasonable steps to ensure that information on this website is correct. www.mr-personal-injury.co.uk accept no responsibility for legal accuracy of content or any mistakes or omissions www.mr-personal-injury.co.uk does not offer any express or implied representations, conditions, or warranties regarding the information shown herein.
By clicking “Find Out More” button you agree to be contacted by our group of companies.
The information you provide may be used by us to advise you of other products, services or offers we think may interest you.
www.mr-personal-injury.co.uk excludes liability for any loss or damage, whether direct or indirect, arising from your use of this website.
www.mr-personal-injury.co.uk will refer your enquiry to selected authorized partners. www.mr-personal-injury.co.uk accept no responsibility for the products or services provided by such third parties.
Copyright, Trade Marks and all intellectual property rights contained on this website are the property of www.mr-personal-injury.co.uk.
The www.mr-personal-injury.co.uk website is expressly limited to personal, non-commercial use. Any usage beyond that described will be in breach of these Terms. No extract or copy of any part of this website may be used for commercial purposes without express permission, without exception.
At www.mr-personal-injury.co.uk trading as Accident Claim Guys, we’re committed to protecting and respecting your privacy.
Mr Personal Injury and Accident Claim Guys is owned and operated by Clicklabs Group LTD.
This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.
Any questions regarding this policy and our privacy practices should be sent by email to firstname.lastname@example.org
Who are we?
We are Accident Claim Guys, a marketing website which aims to provide consumers with access to Solicitor Firms and Claims Management Companies who can help the consumer enquire about personal injury claims.
In this policy ‘Accident Claim Guys’, ‘Mr Personal Injury’, ‘we’, ‘us’ or ‘our’ means:
Clicklabs Group LTD, Capital Tower, 91 Waterloo Road, London, SE1 8RT
Company No. 8659202 / ICO: ZA021952
How do we collect information from you?
We obtain information about you in the following ways:
Information you give us directly
For example, we may obtain information about you when complete one of our online forms in order to obtain help from a qualified claims advisor - or when you register to receive one of our weekly newsletters.
Information you give us indirectly
We may collect personal information about you in a number of ways:
We may ask you for information, such as your name, date of birth, gender, email and postal address, IP address and telephone numbers in order to help you find a regulated advisor to help you with your potential claim.
Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity and religion.
We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to, for example, our qualified partner claims advisors may ask for your health information or credit information in relation to your potential claim.
Where appropriate, we will make why we are collecting this type of information and what it will be used for clear.
We also place adverts on websites belonging to other organisations. If you click on to one of our adverts you will be directed to our website and in order to gain the information you require, you will be asked for information such as your name, date of birth, email and postal addresses and telephone numbers.
How we use this information
By registering with Accident Claim Guys you give your consent to receive further communications from us on our advertiser’s behalf by Email, telephone, Post and/or SMS. The sectors in which you may receive marketing messages are including but not limited to:
If you do not wish to receive additional marketing messages you may email us :
Info@clicklabsgroup.com alternatively you may request to be removed by using the opt-out/unsubscribe mechanism listed in the communications you receive.
When you visit this website
We, like many companies, automatically collect the following information:
technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.
information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).
When you interact with us on social media platforms such as Facebook and Twitter we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms.
We supplement information on our supporters with information from publicly available sources such as annual reviews, corporate websites, public social media accounts, the electoral register and Companies House in order to create a fuller understanding of someone’s interests and support. For more information, please see the section on ‘Building Profiles’ below.
How and why is your information used?
We may use your information for a number of different purposes, which may include:
providing you with the services, products or information you asked for.
processing orders that you have submitted;
carrying out our obligations under any contracts entered into between you and us;
keeping a record of your relationship with us;
conducting analysis and market research so we can understand how we can improve our services, products or information;
checking for updated contact details against third party sources so we can stay in touch if you move;
dealing with entries into a competition;
seeking your views or comments on the services we provide;
notifying you of changes to our services;
sending you communications which you have requested and that may be of interest to you. These may include information about our products, information about partner’s products/services and activities and promotions of goods and services.
How long is your information kept for?
We keep your information for no longer than is necessary for the purposes it was collected for, The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).
We review our retention periods on a regular basis.
Who has access to your information?
Your claim application data is securely passed forwards to our partners. These are qualified claims management companies or solicitor firms who require your information in order to contact you and provide you with relevant information regarding your potential claim.
We do not share your information with other third parties for marketing purposes.
However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. These third parties may include:
Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:
Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing – for example when you fill out one of the online quote forms on the Accident Claim Guy’s website.
Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority.
Where it is necessary to protect life or health (for example in the case of medical emergency suffered by an individual) or a safeguarding issue which requires us to share you information with the emergency services.
Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).
We consider our legitimate interests to Accident Claim Guys providing consumers with marketing collateral and information relevant to your claim.
For example to:
send email, postal, telephone/SMS communications which we think will be of interest to you;
conduct research to better understand who our subscribers are to better target our products;
monitor who we deal with to protect the business against fraud, money laundering and other risks;
enhance, modify, personalise or otherwise improve our services /communications for the benefit of our customers; and
understand better how people interact with our website.
When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).
When we use sensitive personal information, we require an additional legal basis to do so under data protection laws, so will either do so on the basis of your explicit consent or another route available to us at law (for example, if we need to process it for employment, social security or social protection purposes, your vital interests, or, in some cases, if it is in the public interest for us to do so).
We may use your contact details to provide you with information about additional products we or our partners provide (if you have explicitly consented) as we think it may be of interest to you.
We will only send you marketing by email, text and telephone if you have explicitly provided your prior consent. You may opt out of our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails.
We may send you marketing and fundraising communications by post unless you have told us that you would prefer not to hear from us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the work we do and the exciting products and services we provide, then you can select your choices by ticking the relevant boxes situated on the form used to collect your information.
We’re committed to putting you in control of your data so you’re free to change your marketing preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time by contacting us by email: email@example.com
We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you. However, our insurance broker partners may still need to contact you for administrative purposes
We may analyse your personal information to create a profile of your interests and preferences so that we can tailor and target our communications in a way that is timely and relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. This allows us to be more focused, efficient and cost effective with our resources and also reduces the risk of someone receiving information they may find inappropriate or irrelevant.
We’re committed to putting you in control of your data so you’re free to opt out of your information being used in this way at any time by contacting firstname.lastname@example.org
We may also use your personal information to detect and reduce fraud and credit risk.
Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:
Right of access
You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.
If you want to access your information, please send a description of the information you want to see and proof of your identity by post to the address provided below.
Right to have your inaccurate personal information corrected
You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us so we’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email or post (see below).
Right to restrict use
You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.
Right of erasure
You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to. In many cases, we will anonymise that information, rather than delete it.
Right for your personal information to be portable
If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.
Right to object
You have the right to object to processing where we using your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.
If you want to exercise any of the above rights, please email us at email@example.com or write to DPO, Click Labs Group LTD, Capital Tower, 91 Waterloo Road, London, SE1 8RT. We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office, https://ico.org.uk/
Keeping your information safe
When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.
Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of 'cookies'
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
We are committed to protecting vulnerable supporters, customers and volunteers and appreciate that additional care may be needed when we use their personal information. In recognition of this, we observe good practice guidelines in our interactions with vulnerable people.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. You should be aware that these countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services. We undertake regular reviews of who has access to information that we hold to ensure that your info is only accessible by appropriately trained staff, volunteers and contractors.
Changes to this policy
Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you’re happy with any changes. If we make any significant changes we’ll make this clear on this website.
Review of this Policy
We keep this policy under regular review. This policy was last updated in May 2019.